Refund & Cancellation Policy
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Hum chahte hain ki aap hamare kaam se khush rahein. Ye policy batati hai ki InfiTech Creatives ki services cancel karne ya refund ke case me kya niyam hain. (Kisi project ke liye likhit me alag terms tay hon, to wahi laagu honge.)
1. One-time services (website, logo, setup, audits)
Kaam shuru hone se pehle cancel karne par advance payment refund ho sakta hai, jisme se already kharch hue third-party charges (jaise domain, hosting, licences) kaat liye jaate hain.
Kaam shuru hone ke baad refund stage ke hisaab se hota hai: pehla design/draft share hone se pehle cancel karne par advance ka 50% refund; pehla draft share hone ke baad ya development shuru hone ke baad advance refundable nahi hota.
Final delivery aur client approval ke baad one-time services refundable nahi hoti.
2. Monthly packages (design, reels, social media, ads, IT support)
Monthly packages ka payment advance me hota hai. Chalu mahine ka payment refundable nahi hota, kyunki planning aur kaam mahine ki shuruaat se hi start ho jaata hai.
Package band karne ke liye kam se kam 15 din pehle WhatsApp ya email par bataiye. Agle mahine se billing band ho jaayegi.
Mahine me jo deliverables (posts, reels, designs) use nahi hue, wo agle mahine carry forward nahi hote, jab tak alag se tay na ho.
3. Ad spend aur third-party charges
Meta (Facebook/Instagram) ko diya gaya ad spend client ke account se seedha jaata hai — uska refund Meta ki policies ke hisaab se hota hai, hamare dwara nahi.
Domain, hosting, software licences aur CCTV hardware jaise third-party kharche, ek baar purchase hone ke baad refundable nahi hote (manufacturer warranty ke alawa).
4. CCTV aur hardware
CCTV cameras, DVR/NVR aur doosre hardware par manufacturer ki warranty laagu hoti hai. Installation charges kaam complete hone ke baad refundable nahi hote.
5. Offers aur Service Credit
Refer & Earn ka Service Credit aur Welcome Offer ka benefit cash me refund nahi hota.
6. Refund kaise milega
Approved refund usi payment method se, ya bank transfer se, 7–10 working days me process kiya jaata hai.
Refund ya cancellation ke liye contact karein: info@infitechcreatives.in · +91 7900942486 · Muzaffarnagar, Uttar Pradesh 251001, India